Account Success Manager (北京客户成功经理)

Landa seeks an Account Success Manager (ASM) who will ensure optimum customer satisfaction with Landas Nanographic Printing® presses by providing first-class technical support to Landas growing customer base and enhancing strong customer relationships. The position is based in Beijing.

北京客户成功经理（ASM), 工作地点：北京，他将通过为澜达不断增长的客户群提供一流的技术支持，并加强与客户之间的紧密关系，确保澜达纳米印刷机能够最大程度地满足客户的需求。该职位位于北京与河南。

• Work closely with Landa customers to improve the overall utilization of a Landa Nanographic Press – ensuring customer satisfaction and success.
• Involved in customer projects from Installation to formal production, guiding the customer as they ramped up the new press and developing its use throughout the process.
• Work with the customer to assist in the selection of work and production best suited to the press to build the volume of sheets produced - ensure the Landa promise by delivering the value proposition (applications, quality and productivity)
• Be Landas focal point in front of the customer: building trust with the customer and providing transparency on project progress.
• Matrix management of the Account’s core team, which includes Tech Leads, R&D, Experts, and Field Service Engineers to ensure customer satisfaction and quick progress in performance.
• Support with pre-sales activities in the region, such as demonstrations and sample handling.
• Identify workflow areas that require improvement at customers, tailor the workflow solution from end-to-end (content submission through fulfillment), and manage the deployment at the customers premises, including all aspects of the workflow solution.
• Train and mentor customers on best setting up their workflow to maximize utilization of their Landa press.

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  与Landa客户密切合作，提高Landa纳米印刷机的整体利用率，确保客户满意度和成功。
• 参与客户项目从安装到正式生产的过程，引导客户逐步启用新印刷机，并在整个过程中发展其使用。
• 与客户合作，协助选择适合该印刷机的工作和生产，以建立产量 - 通过提供价值主张（应用程序、质量和生产力）来确保Landa的承诺。
• 在客户面前成为Landa的集中沟通点：与客户建立信任，并在项目进展上提供透明度。
• 对核心团队进行矩阵管理，团队成员包括技术负责人、研发代表、专家和现场服务工程师，以确保客户满意度和业绩快速进展。
• 在该地区支持售前活动，如演示和样品处理。
• 识别客户需要改进的工作流程领域，量身定制端到端的工作流解决方案（从内容提交到完成），并在客户现场管理部署，包括工作流解决方案的所有方面。
• 培训和指导客户如何最佳设置他们的工作流程，以最大化利用他们的Landa印刷机。

• Experience with E2E printing production environments, with an understanding of the whole PSP process, from raw materials logistics to waste disposal.
• At least 5 years of relevant experience in graphics art and/or Packaging industry. This includes deep knowledge of content creation, pre-press, print, finishing, and fulfillment.
• Detailed understanding of customer applications
• Experience in project management.
• Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business). Ability to manage multiple functions in and out of the organization without authority to achieve customer success.
• Great interpersonal communication and presentation skills
• Capability to build a long-term relationship with customers.
• Familiarity with digital print production processes and technology.
• In-depth knowledge and understanding of Color Management

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  具有端到端的印刷生产环境经验，了解从原材料物流到废物处理的整个PSP过程。
• 在平面艺术和/或包装行业具有至少5年相关经验。包括对内容创建、前期制作、印刷、后期处理和交付等方面有深入的了解。
• 对客户应用程序有详细的理解
• 项目管理经验
• 具备在复杂环境中与多个外部和内部利益相关者（客户、服务、业务）合作的能力 - 能够在组织内外管理多个职能，以实现客户成功，且不依赖权威。
• 出色的人际沟通和演讲技巧
• 与客户建立长期关系的能力
• 熟悉数字印刷生产流程和技术
• 对色彩管理有深入的知识和理解