Senior Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Regional Operations Lead is responsible for ensuring the delivery of outstanding service both to clients and internally by leading, monitoring, and managing FM operations on Client account in APAC, with a focus on financial and team management/development, reporting, compliance, operations, service contracts, risk. Be the primary point of contact for client leadership team in the region. Drive execution of Human Experience and Operational Efficiencies in alignment with client expectations and JLL objectives and commitments on the account. Develop and maintain outstanding relationships with client stakeholders. Work in close collaboration with other services providers to ensure integration cross functionally and seamless delivery of JLL services to client in the region.
This role reports to the Regional Account Director and will work closely with the
Hub/Country Leads (where applicable).

Roles and Responsibilities

The key responsibilities of this role include:
Service Delivery
Ensure a strategic business plan for the delivery of the services across all client
portfolios and be responsible for the delivery of that plan as required.
Drive a service excellence culture within the delivery and operational management teams.
Drive the human experience programme across Client in the region ensuring our
site teams are enthusiastic about delivering a experience on a daily basis.
Ensure compliance with all client contracts, meeting, or exceeding Key
Performance Indicators (KPIs) and any Joint Business Plan.
Ensure the processes and procedures within the account are monitored and
updated. Continually review processes and procedures across the accounts for
best practises and consistency
Work with client teams to create an environment that drives continuous improvement and innovation.
Ensure all contractual and ad-hoc reports are delivered on time.
Ensure all accounts manage and that contractor staff always meet the standards and expectations of the Client and JLL.
Control and management to ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to.
Monitor Planned Preventive Maintenance plan in conjunction with local laws,
regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above.
Ensure client specific BCP for JLL is up to date and implemented; awareness and participation as required in any planned or unplanned building.
Ensure all safety procedures, including Crisis Management and Emergency
Procedures, are implemented, and always maintained.
Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the contractual obligations.
Implementation of Critical Environment Management in Client
Support Future of Work in coordination with Client and share best practices with Client from other Clients as applicable.
Program manages new initiatives and global processes across APAC.
Support Client on the ‘Return to Office’ (RTO) program.

Financial Management
Oversight across the Client portfolio for the delivery and expenditure of the supply chain and accountable of the quality of services delivered
Participate and set the budgets for the delivery of services and ensure compliance to those budgets.
Participate in regular forecasting and accrual activities.
Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement.
Ensure costs are managed within Client approved budgets.
Ensure the supply chain is paid as per payment terms within the individual
agreements
Glide path savings to be considered as per contracts.
Collaboration with APAC and Global Finance team for financial reports.
Ensure Zero ATF (After the Fact) PO and Zero Invoice Aging.
Managing JLL transition to Principal contract as agreed with Client in the future.

Financial Management
Build and maintain a high performing and efficient team by identifying and
promoting top talent.
Be responsible for monitoring and managing the MyPerformance of the staff.
Ensure each member of staff within the team has a personal development plan
and it is reviewed as per firm’s policies and timelines
Be responsible for the structure of the team and manage any recruitment or
performance management issues in-line with JLL processes and procedures
Ensure robust succession planning for all critical roles in the region
Engage in the remuneration process at required intervals as dictated by the JLL
business and within Client approved budget
Establish Rewards and Recognition for JLL team and its support staff in alignment with Client
Manage mandatory training for the JLL team in Client.

Risk Management
Drive a risk conscious culture across the account and ensure that all works meet local, Client and JLL standards for risk identification and mitigation
Ensure compliance with all Health, Safety, Environment and Risk Management
policies and procedures.
Ensure all incidents are reported as per JLL and Client reporting procedures.
Ensure that a suitable emergency escalation process is in place across the
accounts and clear communications are escalated both within JLL and the client organization.

Leadership/Self-Management
Adopt Client culture and understand Client priorities.
Actively encourage an environment that supports openness, teamwork,
collaboration, performance excellence and personal success.
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for all key team members on client accounts and on-site Vendors
Gains respect of JLL people and clients

Competencies
The ideal candidate should have demonstrated the following competencies:
The ability to assimilate new information and transfer to delivery
The desire to deliver superior client services
Demonstrated relationship skills
Strong communicator – possesses strong verbal & written communication skills (English), also an active listener

Self-motivated and confident
Demonstrated leadership skills and ability to manage divers, multicultural team
across wide geography
Flexible – able to adapt and effectively deal with rapidly changing, stressful
situations
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Exhibits honesty & trustworthiness

Experience and Qualifications
A tertiary qualification in Building / Facilities Management, Business Administration or related subject preferred, with a minimum of 10 years’ experience in Facility, Property, or related field.
Has experience with managing diverse and geographically spread client accounts across APAC
Has demonstrated experience working well in teams, including peers, client
teams, business units and vendors to deliver superior service.
Has experience searching out improvement opportunities and empowering the
team to implement them.
Has experience coaching and developing staff and provides regular feedback and guidance.
Has demonstrated experience rigorously monitoring and managing individual and team performance.
Has demonstrated experience in promoting open, constructive, and collaborativerelations with the Client at all levels.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.