IT Technical Support Representative English Speaking
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Hewlett Packard with the position of IT Technical Support Representative English Speaking - Hewlett Packard which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Technical Support Representative English Speaking - Hewlett Packard below matches your qualifications. Good Luck: D
related to hardware and software... able in call routing and case management processes as well as case......
Responsibilities:
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example IT call center for enterprise customer).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
- High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
- Superior skills in both written and verbal communication in English and Mandarin
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Information :
- Company : Hewlett Packard
- Position : IT Technical Support Representative English Speaking
- Location : 大连市
- Country : CN
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Technical Support Representative English Speaking job info - Hewlett Packard 大连市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Technical Support Representative English Speaking job info - Hewlett Packard 大连市 in 28-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 28-06-2024
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