Customer Experience Specialist
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Arrow Electronics, Inc. with the position of Customer Experience Specialist - Arrow Electronics, Inc. which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Specialist - Arrow Electronics, Inc. below matches your qualifications. Good Luck: D
and manage demand creation activity, applicable contracts, value-a... ations and manage e-Compass enga......
Customer Experience Specialist Job Description:
- Customer Interaction:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Load orders into the system accurately and efficiently.
- Sales Activities and Support:
- Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
- Maintain efficiencies in corporate operational processes and procedures.
- Serve as a liaison among internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
- Process quotes and order preparation for specified customers and work with centralized PMs for Quote and Debit information.
- Notify customers of related price changes.
- Problem Resolution:
- Address and resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
- Handle local expediting and assist global opportunities through local escalation.
- Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers, and manage Hard & Planned Order management.
- Documentation:
- Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
- Feedback Collection:
- Gather and report customer feedback to help improve processes.
- Team Collaboration:
- Work closely with other departments to ensure a seamless customer experience.
- Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.
- Act as a liaison between the sales team to perform root cause analysis and provide more complex problem-solving.
- Attend and lead customer shortage calls, set internal action plans, and communicate to appropriate account team members.
- Process Improvement:
- Suggest and implement improvements to enhance the efficiency and quality of customer service operations.
- Coordinate resources and processing of customer quotations and manage e-Compass engagements and bond requests.
- Developed specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
- Completes work under moderate supervision.
- Likely to act as an informal resource for colleagues with less experience.
- Identifies key issues and patterns from partial/conflicting data.
- Takes a broad perspective to problems and spots new, less obvious solutions.
CN-Shanghai, China (SOHO Tianshan Sq) Converge Time Type:
Full time Job Category:
Business Support
Information :
- Company : Arrow Electronics, Inc.
- Position : Customer Experience Specialist
- Location : 上海市
- Country : CN
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Specialist job info - Arrow Electronics, Inc. 上海市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Specialist job info - Arrow Electronics, Inc. 上海市 in 05-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 05-06-2024
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