Technical Service Support

Technical Service Support .

The people at Natus share one mission – to advance the standard of patient care. Natus is a place where people from all walks of life combine their skills to help improve the quality of life for patients around the globe. We are an organisation that takes a comprehensive approach: equipment, support and education. We are committed to quality, both in our products and in our people. Natus are recognized as the source for solutions to screen, diagnose and treat disorders affecting the brain, neural pathways and 8 sensory nervous systems. We are now on the look out for new talent to join our team. If you are passionate about helping people, you could be our newest teammate!

The Job : Permanent full time (40h), Monday to Friday

Work Flexibility : Hybrid work options available

Office Location: Shanghai, China.

Job overview:

Our Customers mean the world to us. That’s why we want to support them in the best way possible. We are searching for someone to join our shared service department as a Technical Services support (m/w) based in the Netherlands. We’re looking for someone who likes having their finger on the pulse when it comes to supporting customers with effortless communication both on the phone or through email. The end goal is to keep our customers happy and satisfied. If you enjoy providing an exceptional user experience, are good with words and a fast researcher, then we would love to hear from you!

Duties and Responsibilities in this job:

• Management of Sales and Service orders with quick turn- around times
• Ability to provide friendly customer phone support, including handling reclamations and technical complaints recording.
• Offer technical trouble-shooting in the simplest of terms possible
• Maintain open communication with our warehouse and follow-up with delivery suppliers.
• Management of product returns, billing of installation orders and handling invoices when requested.
• Taking note of ways to improve the experience for our customers and feel empowered to suggest ways to make things more efficient for everyone
• Basic office management tasks

Our ideal candidate will have the following qualifications and skills:

• Minimum of 2 years of experience in a customer service or technical supporting role.
• Experience within the medical device sector would be advantageous.
• Strong teamwork skills with the ability to problem solve.
• General understanding of technical requirements of our products.
• Ability to schedule technicians and understand time frames relevant to each job they are being assigned.
• To be able to maintain quality phone communication with customers and colleagues.

• Experience with an ERP is favorable.
• Ability to adapt to changes and to handle pressure

Language abilities: Fluent Chinese language as well as Professional level English speaker.

Benefits:

• Annual Bonus plan of 4%
• Career Development opportunities
• Work colleagues that bring good humour to the work environment

Flexible work options for those onsite (just speak to your team)