Associate, Customer Acquisition

Customer Service/Support

Location Shanghai, China

Job Title:

Associate, Customer Acquisition

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
• Quarterback sales from lead to purchase; be the main point of contact for Microsofts customers, leading the sales strategy, overcoming objections and negotiating success
• Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsofts leading cloud technologies
• Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience • Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists
• Position competitive offerings and solutions in the context of customer needs and experiences • Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies
• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
• Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day
• Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers
• Collect feedback from customers and articulate it back to the business: “Voice of Customer

Location:

CHN Suzhou - Unit 2605B，26th Floor，West Tower，China Overseas Fortune Center

Language Requirements:

Mandarin (Required)

Time Type:

Full time

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