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Global Customer Care Manager - Interconnect

TE Connectivity | 苏州市 | CN

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the TE Connectivity with the position of Global Customer Care Manager - Interconnect - TE Connectivity which was opened this.

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TE Connectivitys Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our companys products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TEs Extraordinary Customer Experience strategy. What your background should look like:
  • Provide leadership & management to the entire Customer Support team across multiple sites to support designated PBU
  • Provide voice of designated PBU to the Commercial Excellence Team
  • Deliver accurate and effective multi-site forecasting ensuring targeted coverage
  • Leads & supports Customer Support team leads to ensure the following:
Support PBU strategy & initiatives
Enable digital transformation
Standard operating procedures are set and adhered to.
Develop meaningful goals & objectives
Provide learning & development opportunities for employees
Established effective succession planning
Ensure required capacity & resourcing
Assignment and direction of work & workload
Employee performance & reward
Employee engagement
Addressing and resolving employee complaints and problems
  • Help define customer support strategy & execute globally for PBU
  • Drives the integration and automation of customer support processes and systems across multiple manufacturing sites
  • Drives the adoption of new digital tools and systems (SAP, IBP, SFDC, Qualtrics, Call miner)
  • Provide the voice of the customer to the organization
  • Drives customer service TE Operational Advantage initiatives to support Global Customer Care accreditation levels
  • Analyze NPS & CES results working with the global customer experience manager to deliver continual improvements.
  • Provides input to resolving critical issues that impact customers or PBU or customer care function
  • Drives Operational Level Agreement (OLA) business commitments & escalation processes.
  • Establish processes and procedures in line with TE customer care guidelines & policy that will drive an Exceptional Customer Experience
  • Work with commercial leadership to define the Wildly Important Goals for global customer care & PBU.
  • Proactively communicate the current capabilities, capacity issues, and limitations of the manufacturing sites to the wider Commercial team.
  • Be accountable for meeting all Key Performance Indicators – ensuring proactive corrective action globally to address any gaps
  • Design & generate intuitive reports required by the business.
  • Work closely with operations to establish a consistent robust Sales & Operation Plan for all sites
  • Deputize for the Global Head of Customer Support when required
  • Work on diverse Customer issues where analysis of a situation or data may require knowledge of a variety of factors.
  • Frequently interacts with senior management and heads of functions to gain cooperation or provide guidance in ECE requirements
  • Support escalated customer service issues, escalating further where required

Competencies Managing and Measuring Work Building Effective Teams Motivating Others Values: Integrity, Accountability, Inclusion, Innovation, Teamwork SET : Strategy, Execution, Talent (for managers)

Information :

  • Company : TE Connectivity
  • Position : Global Customer Care Manager - Interconnect
  • Location : 苏州市
  • Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Global Customer Care Manager - Interconnect job info - TE Connectivity 苏州市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Global Customer Care Manager - Interconnect job info - TE Connectivity 苏州市 in 06-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 06-06-2024

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