B2B Customer Service Representative China

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

As our B2B Customer Services & Sales Support Specialist, you are the extension of our sales team. You collaborate closely with our sales managers and you take care of developing and adding value to the relationships with our B2B customers. You commit to managing and maintaining customer satisfaction, loyalty and profitability throughout the customer order process.

This position is based in our Shanghai office (Minhang District) and reports to the General Manager China.

Responsibilities

• Ensure accurate order entry and confirmation send to customer in compliance with ISO standard.
• Act as the main contact point for Chinese customers
• Ensure all orders are checked against forecast, inventory and price before order entry
• Work closely with the respective factory logistics team for shipment arrangement and keep customer updated
• Vessel track and trace
• Monitor all open orders closely and ensure timely shipment.
• Support sales with small order quotation.
• Daily monitoring of open orders and ensure all orders invoice within the month.
• Attend to customer enquiries
• Support China sales team as and when required
• Assign to project when necessary

Requirements

• Minimum 3 years experience in a customer services position in a B2B environment (preferably manufacturing / supply chain)
• Experience with ERP systems (preferably SAP)
• Able to multitask and dealing with the unexpected
• Experience with SAP S/4 Hana
• Excellent command of both Mandarin and English

About Corbion

Corbion is the global market leader in lactic acid and its derivatives, and a leading supplier of emulsifiers, functional enzyme blends, minerals, vitamins, and algae ingredients. We use our unique expertise in fermentation and other processes to deliver sustainable solutions for the preservation of food and food production, health, and our planet. For over 100 years, we have been uncompromising in our commitment to safety, quality, innovation and performance. Drawing on our deep application and product knowledge, we work side-by-side with customers to make our cutting-edge technologies work for them. Our solutions help differentiate products in markets such as food, home & personal care, animal nutrition, pharmaceuticals, medical devices, and bioplastics. In 2023, Corbion generated annual sales of €1,443.8 million and had a workforce of 2,727 FTE. For more information: www.corbion.com

Corbion does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. All candidates must be submitted by approved Corbion vendors who have been expressly requested to make a submission by our Talent Acquisition team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Corbion Talent Acquisition team and such candidate was submitted to the Corbion Talent Acquisition Team.