Customer Value Stream Partner

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Purpose

Supply chain PPOC (Primary Point of Contact) of Roche China commercial organization to develop the supply chain strategy in line with business targets. Collaborate with the cross functional team to understand the dynamic market and improve the forecasting in the 0-to-36 month time frame. Ensure great customer experience and co-create customized E2E supply chain solutions to satisfy specific segmented customer needs.

Key Responsibilities

Chair the cross-functional pre Sales & Operations Planning meeting to drive the consensus forecast and balance demand and supply

• Lead the consensus forecast alignment discussion with cross-functional teams to evaluate the demand scenarios, assumptions and agree on the 36 months’ forecast updates proposal.
• Validate the in-market sales forecast scenarios and assumptions based on the comprehensive understanding about the commercial strategies, competitive landscapes, policies, historical sales and future sales trends, etc.
• Drive the decision making for the forecast adjustments through the China S&OP platform.
• Ensure the monthly update on 36 months’ ex-factory sales forecast in the Global planning system.
• Communicate and share demand scenarios, assumptions, uncertainties, risks and opportunities with the upstream supply chain community.
• Lead the demand impact assessment in case of supply issues.

• Establish and closely coordinate risk mitigation actions with the commercial teams to support write-off mitigations or supply shortage.
• Coordination of manual order allocation with MCE and CE when needed.

• Facilitate cross-functional discussions to collaboratively assess the impacts of regulatory/policy changes and develop comprehensive business solutions. These solutions may involve providing recommendations for bridging stock, filing strategies, and allocation strategies.
• KPI Owner of sales forecast accuracy and forecast bias.

• Monitor key performance indicators, flag risks and identify opportunities to drive more accurate demand management.

Ensure fit-for-purpose supply chain setting and launch success by developing and co-designing China new launch product supply chain strategy in line with the business strategy

• Lead the local Launch Supply Readiness (LSR) process, including monitoring the launch pipeline and commercial launch strategies. Proactively initiate the LSR process in a timely manner, collaborating with cross-functional teams to ensure prompt and effective launch supply preparation.
• Collaborate with global/local teams to develop China supply chain mid-long term strategies, e.g. country ecosystem consideration, product lifecycle insights, filing site preference, launch scenarios management, etc.
• Bring supply chain insights to the commercial launch strategy, including the launch presentation preference and priorities, regulatory change impact assessment, etc.
• Responsible for the development of the launch ex-factory sales forecast in volume.
• Provide demand insights, launch scenarios assessment and support for the local/global Launch Supply Readiness discussions.
• Translate future healthcare landscape changes to identify value adding opportunities.

Ensure better customer experience through the Voice of Customer process and partnering with commercial teams

• Co-design and maintain the Voice of Customer process to collect feedback from customers.
• Develop a deep understanding of patients and customers’ pain points.
• Deliver insights to ensure the improvement of customer experience and help the organization drive better patient impact.
• Understand new technologies, market trends, gather information and practices to design and implement customer specific supply chain solutions for specific products.
• Drive and measure improvements in customer experience.
• Co-create the product distribution strategy around customer requirements.
• Projects – Support deployment of new planning processes and systems. Participate in local and global projects where required.

Qualifications

• Bachelor’s degree in Business / Finance / Supply Chain discipline or equivalent
• 10+ years’ experience of relevant work experience preferred
• Deep understanding of the external environment (healthcare set up, regulation, providers) and customer/patient segments and needs
• Strong business acumen
• Deep understanding of upstream supply chain processes and E2E mindset and ability to represent the Roche E2E Supply Chain network
• Capability to translate the future healthcare landscape changes to supply chain challenges and opportunities (i.e. to design future proof end to end supply chain solutions)
• Customer centricity and growth mindset
• Effective communicator with great presentation and facilitation skills.
• Outcome-based, solution-oriented, enterprise-thinking mindset
• Collaborator, influencer and strategic thinker.
• Experience in leading matrix groups and projects
• Fluent in English and Mandarin spoken and written. Other languages spoken and written will be added advantages.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche China consists of the full value chain of Pharmaceuticals and Diagnostics fields, from early research, clinical development, manufacturing to commercialization. With more than 7,000 employees, Roche China is now working to develop itself into Roches third global strategic center after Basel and San Francisco, and making sustained efforts to fulfill its long-term commitment to China, so as to meet Chinese patients’ unmet needs.

Roche is an Equal Opportunity Employer.