Customer Service Coordinator

Location: Jiangsu, CN, 215122 Job Category: Sales Shift: Shift 1 Full Time / Part Time: Full-Time Job Level: Individual Contributor Approximate Travel: 0% Job Description: Summary:

This role is responsible for providing administrative support for the customer service team as it relates to customer orders, changes, inventory and inquiries.

Essential Functions:

• Files customer orders, contracts and documents
• Fulfills customer orders for samples by entering orders into the inventory system
• Communicates with customer and internal departments about freight and shipping delivery information
• Works with global warehouses to ensure inventory and plant readiness for incoming customer orders
• Supports internal material ordering expedite process
• Understands customer specifications, and makes decisions regarding freight methods as needed
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent. May consider equivalent work experience in lieu of education
• <2 years’ customer service and/or administrative experience
• Familiarity with Incoterms

Additional Qualification Details: No additional requirement needed

Who We Are and What We Are All About:

Rogers Corporation makes tomorrows innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.

Why Work for Rogers:

It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!

Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

About Rogers Corporation:

At Rogers Corporation (NYSE:ROG), were changing how the world uses technology. We are a global leader in materials technology and manufacturing, producing engineered materials to power, protect and connect our world. With nearly 200 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable global Advanced Electronics Solutions and Elastomeric Material Solutions, as well as other technologies where reliability is critical. Rogers enables the world’s leading innovators to achieve greater performance, speed to market and reliability through our renowned technical solutions support, problem-solving and application engineering capabilities. Rogers delivers market-leading solutions for energy-efficient motor drives, vehicle electrification and alternative energy, sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel, wireless infrastructure and automotive safety and radar systems. Headquartered in Chandler, Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com.