Customer Success Engineer

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

Partner with university customers to understand their technical and business challenges. Use the insights gained to paint a vision of how MathWorks can help them address their challenges in education and research. Conversations will range from computational thinking, coding to learn, use of MathWorks’ products in industry to benefits of teaching/learning MATLAB skills. Demonstrate the value of MATLAB and Simulink to grow their adoption in curriculum, research and commercial projects.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

• Planning and Strategy: Perform data-driven account assessments to determine overall health of an educational institute. Develop Technical Engagement Plans and associated activities to increase adoption and usage of MathWorks’ products across a set of institutes. Regularly review the key metrics to adapt your plans.
• Execute Technical Engagement Plans: Travel to universities and engage customers to advocate and support deeper adoption and usage of MathWorks’ products across all aspects of an Institute including curriculum and coursework, in research and commercial projects, and in high-impact student activities (competitions, projects etc.). Prepare and deliver presentations, demonstrations, and application examples.
• Champion computational thinking: Influence academic leaders to incorporate computational literacy in their curriculum. Identify, track and influence adoption of MathWorks’ products in relevant Engineering, Science and Business courses, at both the undergraduate and postgraduate levels. Motivate the value of teaching MATLAB/Simulink skills, supporting problem set development and integration, and supporting integration of products into key hardware projects and laboratories.
• Create vision beyond curriculum: Identify key research projects and groups that can benefit from the adoption of MathWorks’ products. Engage these groups to understand their goals and challenges. Leverage product knowledge and industry experience to recommend MathWorks’ solutions.
• Cultivate champions: Establish rapport with leading faculty and researchers to persuade them to advocate MathWorks’ product on-campus and in the broader education community. Advocate on behalf of customers to influence the future of MathWorks’ products.
• Be Resourceful: Engage other MathWorks personnel to assist in key activities and specialized product areas to ensure successful adoption and usage across an entire university.

• A relevant MS or PhD in Engineering or Applied Science from a top tier uiniversity
• Proven working experience with MATLAB & Simulink
• Experience in developing laboratory or course material
• Experience as an instructor or a researcher
• Experience in a customer facing technical or marketing role is a plus
• Experience with Signal Processing, Control Design or other MathWorks products is a plus

• A bachelors degree and 6 years of professional work experience (or a masters degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
• Candidates for this position must be authorized to work in China.
• Candidates must be willing to travel 25% to 50% of the time