CB IB Operations & Controls - KYC Ops China Manager - Vice President

Details of the Division and Team

KYC Ops China department is primarily responsible for performing Client Due Diligence (CDD), Client Aligned Delivery (CAD) and Client Account Management (CAM) for clients/counterparties that are adopted in one of the 7 legal entities within Deutsche Bank (China) Co., Ltd.

Currently, we are based in two different locations i.e., Shanghai and Tianjin, whereby the team in Tianjin, which is also one of the Centre of Excellence (COE) for the AMEA (APAC, Middle East) regions, are primarily supporting the CDD and CAD functions for some of the offshore locations within Deutsche Bank AG located in North Asia.

The scope of coverage includes (not limited) New Client Adoption (NCA), New Product Extension (NPE), Event Driven Review (EDR), Periodic Review (PR), Name List Screening (NLS), Static Data Setup, Maintenance, Offboarding etc.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Supplemental Savings Plan on top of mandatory social security

• 20 days of annual paid leave, plus public holiday & Flexible Working Arrangement

• A range of competitive benefits to suit your needs

• On-line family doctor consultation for both employee & family members

• Employee Assistance Program for both employee & family members

Your key responsibilities

• Act as client and/or business contact and own the end to end on boarding and remediation of cases

• Act as a subject matter expert (SME) on client due diligence, fronting the KYC control teams and liaising with customers within Global Banking, Global Markets and GTB business lines.

• Liaise with Clients/Compliance/Business/Credit/Legal and regulators

• Work as the process owner and ensure end to end management of all activities associated with the process

• Monitor process service delivery and ensure accomplishment of targets

• Perform daily KYC documents checking or quality checks to ensure that defined guideline is adhered

• Serve as a point of contact for internal and external 1st level escalations

• Ensure adherence to standards, procedures and also identify risk mitigants wherever there is a control issue

• Effectively manage risk and foster an environment where team is fully aware of Operational Risks

• Ensure key stakeholders are kept informed of the progress and challenges and escalate issues where appropriate. Interact with Front Office and be hands on. Take end to end ownership and coordinate with various teams to get the task done (Credit, Compliance, Legal etc)

• Remain updated with regulation and Industry Knowledge

• Work closely with other internal teams to deliver top of the line service to clients

• Prioritize tasks and ensure adherence to timelines for completion of activities

• Serve as a mentor and offer guidance for team level and individual level challenges

• Participate in cross process initiatives which are formulated to create or improve existing processes

• Should be adept in spotting trends (in data points) and analyze the same for further action

• Support Line Manager on Project, Ad-hoc and Administration tasks

Your skills and experience

• Graduate with good academic record

• Overall, at least 20 years in banking industry and relevant experience in KYC control tasks

• Experience of directly managing a big team with at least 100 people

• Experience of working in a highly-matrix environment

• Good knowledge of Chinese regulatory trends and developments

• Proven ability to prioritize competing demands

• Project Management, Process Re-engineering and Client Reference Data Service experience would be a plus

• Effective communication skills – to be able to manage relationships with clients virtually

• Able to cope well under pressure and meet deadlines

• Should be hands on and should keep himself updated on regulatory changes

• Eye for detail and willingness to question current state practices

• Independent, self-motivated and a team player

• Ability to use sound judgment to determine due diligence quality and meet regulatory standards

• Ability to apply regulatory guidance to review process in absence of written policy

• Excellent verbal and written communication skills

• Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively

• Strong analytical and problem-solving skills

• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources

• Excellent attention to detail

• Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users

• Strong capacity to assimilate other stakeholders perspectives and fast learning abilities

• Pro-active and business orientation with proven ability to prioritise and manage conflicting demands

• Ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions

• Proficient in MS Office applications

H ow we’ll support you

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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