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China Service-Call Center-Online Technical Support Engineer-LCMS

Thermo Fisher Scientific | 北京市 | CN

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Thermo Fisher Scientific with the position of China Service-Call Center-Online Technical Support Engineer-LCMS - Thermo Fisher Scientific which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information China Service-Call Center-Online Technical Support Engineer-LCMS - Thermo Fisher Scientific below matches your qualifications. Good Luck: D

capability and online handling ca... alifications: Qualifications: 1. BS degree or above in analytica......

Work Schedule

Other

Environmental Conditions

Office

Job Description

Position Summary:

The primary responsibility of this role is to provide remote post-sales customer service support and be the key contact window of customers and China Service. Need to quickly provide solutions, troubleshoot instrument and software, deliver operation consulting and basic application support, to meet customers expectation of professional, efficient, timely and latest technologies service.

Key Responsibilities:

1. Be the contact window of customer and China Service, quickly provide solution to our customers.

2. Deliver professional proposals related instrument malfunction, operation enquiry, application questions, other customer concerns.

3. Work with team closely to keep improving technical capability and online handling capacity.

4. Support knowledge base construction and share online experience tips within team.

5. Work closely with different function team, try to keep optimizing working process to make sure high service level and high customer satisfaction.

6. Onsite service will be needed when necessary.

Minimum Requirements/Qualifications:

Qualifications:

1. BS degree or above in analytical chemistry, chemical engineering, or equivalent required.

2. At least 5 years’ installing and service experience with LC&LCMS.

3. Preference will be given to those with 3~5 years technical support experience of LCMS.

4. Must have probability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation experience in a commercial scientific laboratory environment.

5. Excellent communication, presentation and documentation skills in both Chinese and English.

6. Effective oral and written communication skills with both English and Chinese (Mandarin).

Non-Negotiable Hiring Criteria:

Related laboratory LCMS experience


Information :

  • Company : Thermo Fisher Scientific
  • Position : China Service-Call Center-Online Technical Support Engineer-LCMS
  • Location : 北京市
  • Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the China Service-Call Center-Online Technical Support Engineer-LCMS job info - Thermo Fisher Scientific 北京市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies China Service-Call Center-Online Technical Support Engineer-LCMS job info - Thermo Fisher Scientific 北京市 in 31-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 31-05-2024

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